CFPB says student loan giant Navient cheated borrowers

CFPB says student loan giant Navient cheated borrowers

File photo taken in 2014 shows local officials and Navient leaders unveiling a new sign for the company in Pennsylvania.

The CFPB civil action also targets Navient Solutions, a company division responsible for loan servicing, and Pioneer Credit Recovery, a subsidiary that specializes in collections on student loans that fall into default.

"The allegations of the Consumer Financial Protection Bureau are unfounded, and the timing of this lawsuit — midnight action filed on the eve of a new (U.S. presidential) administration — reflects their political motivations," Navient said in a statement issued in response to the legal action.

"Navient welcomes clear and well-designed guidelines that all parties can follow, and we had hoped our extensive engagement with the regulators would achieve this objective," the Delaware-based company said. "Instead, the suit improperly seeks to impose penalties on Navient based on new servicing standards applied retroactively and applied only against one servicer. The regulator-asserted standards are inconsistent with Department of Education regulations, and will harm student-loan borrowers, including through higher defaults."

Student-loan servicing companies manage borrowers' accounts and process their payments. Student borrowers who face financial hardship typically contact servicers like Navient to ask for a modification of the loan terms or seek help enrolling in alternative repayment plans. The servicing companies are often different from the lender.

According to the CFPB, student loans comprise the second-largest U.S. consumer debt market, with consumers collectively owing roughly $1.4 trillion on more than 44 million federal and private loans.

Beginning in 2009, most student borrowers were authorized to make repayments based on their earnings by enrolling in income-driven programs. The plans are part of Obama administration efforts to make student loans more affordable. The resulting federal costs have come under congressional questioning.

According to the CFPB lawsuit, Navient or the subsidiaries allegedly:


Repeatedly misapplied or misallocated students' loan repayments, often making the same error multiple times over a period of months.
Steered troubled borrowers into forbearance, an option that lets them take a short break from making payments. Interest payments on the loans continued to grow during this time.
Failed to adequately inform borrowers enrolled in income-driven repayment programs about critical deadlines and rules for required annual recertification of their earnings and family size.
Deceived private student-loan borrowers about requirements to release a co-signer, such as a parent or other relative, from the loans.
Harmed the credit of disabled borrowers, including injured military veterans, who have the right to seek loan forgiveness of their loans. The company inaccurately notified credit reporting agencies that some of these borrowers had defaulted, the CFPB charged.



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