NHS misplaced half a million patient documents

NHS misplaced half a million patient documents

Thousands of NHS patients may have come to harm because of an administrative mix-up, says NHS England.

Some 500,000 documents containing medical information, including cancer test results, were mistakenly put in storage rather than being sent to the GP or filed in the patients' records.

An investigation is under way, focusing on the estimated 2,500 patients who may have been adversely affected and need further medical checks.

So far, no harm has been reported.

The error occurred when a mail redirection company hired by the NHS failed to pass on documents that had either been incorrectly addressed or needed re-routing because the patient had moved to a new GP surgery.


The company, NHS Shared Business Services, has expressed regret for the failings, which occurred between 2011 and 2016 in the East Midlands, the South West and north-east London.

An NHS England spokesperson said: "A team including clinical experts has reviewed that old correspondence and it has now all been delivered wherever possible to the correct practice."

Shadow health secretary Jonathan Ashworth described the "astonishing" failure as an "absolute scandal".

"The news is heartbreaking for the families involved and it will be scarcely believable for these hospitals and GPs who are doing their best to deliver services despite the neglect of the government. We urgently need to know how this was allowed to happen, how many patients were involved and how many have been harmed, and whether patients remain at risk."



Add Comment

all comments

  Other news

more
Trump omits climate change in Earth Day speech, praises ‘rigorous science & economic growth’

Trump omits climate change in Earth Day speech, praises ‘rigorous science & economic growth’..

23-Apr, 12:49

President Trump omitted climate change from his Earth day speech, while...

Pope Francis: Europe migrant centres 'concentration camps'

Pope Francis: Europe migrant centres 'concentration camps'..

23-Apr, 08:16

Pope Francis has described some of Europe's holding centres for migrants...

Set me free

Set me free..

23-Apr, 00:51

"Sorry, I'm chewing gum," says Ray Davies five minutes into our...

Stephanie Davis hints she's back on with Jeremy McConnell in emotional post as he seeks help in rehab: 'Caben needs his daddy'

Stephanie Davis hints she's back on with Jeremy McConnell in emotional post as he seeks help..

23-Apr, 07:24

Former Hollyoaks star Stephanie Davis took to Twitter to share an...

High pollen counts reported as mild weather kickstarts allergy season

High pollen counts reported as mild weather kickstarts allergy season..

21-Feb, 18:12

Forget that the calendar says it's still winter, allergy season is...

Still Loving You Episode 60

Still Loving You Episode 60..

20-Feb, 11:02

The following Still Loving You Episode 60 English Sub has been released....

Elections, Anyone? 1 Dutch Poll, 81 Parties Makes It Busy

Elections, Anyone? 1 Dutch Poll, 81 Parties Makes It Busy..

30-Jan, 04:50

It is crunch time for the 81 parties that registered to take part in the...

China's economy gains steam; 1Q growth fastest since 2015

China's economy gains steam; 1Q growth fastest since 2015..

17-Apr, 02:42

China's economic recovery is gaining traction, with growth rising to its...