The UK's most delayed airlines revealed

The UK's most delayed airlines revealed

Air Transat, Icelandair and Norwegian Air Shuttle are the least punctual airlines in Britain, research from Which? has found.

The consumer group analysed landing times for 850,000 flights at 25 UK airports and found that on average only 75% of all flights arrived on time.

Dutch airline KLM was the most punctual carrier, followed by Qatar Airways.

Air Transat was the most tardy, with only 55% of flights landing within 15 minutes of their planned arrival time.

Icelandair and Norwegian were not much better, with on-time performance rates of 56% and 60%, respectively.


A spokesperson for Montreal-based Air Transat said it was not wholly responsible for its low punctuality ranking.

"The statistics in this report do not take into account the delays caused by factors beyond our control such as weather and air traffic control.

"When these factors are excluded, our punctuality rate is in fact 78%."

Icelandair also blamed issues such as air traffic strikes as well as renovations at Reykjavik airport for its performance.

Passengers who travel on delayed flights from the UK are entitled to compensation under EU rules. But that might not apply if flights are delayed due to factors such as extreme weather or airport strikes.

A spokesperson for the Civil Aviation Authority said new measures were recently introduced for passengers who were finding extracting compensation from airlines difficult.

"Last year we introduced alternative dispute resolution to the aviation industry so passengers, who have been unable to resolve a complaint with an airline, can get an independent decision that the airline must abide by," they said.

"Nearly 80% of passenger journeys from the UK are now covered by airlines who are signed up to dispute resolution services."



Add Comment

all comments

  Other news

more
Manchester attack: CCTV shows bomber before arena blast

Manchester attack: CCTV shows bomber before arena blast..

27-May, 17:08

CCTV images showing suicide bomber Salman Abedi on the night he attacked...

South Africa: Jacob Zuma 'plans second home in Dubai'

South Africa: Jacob Zuma 'plans second home in Dubai'..

28-May, 06:43

South Africa's embattled president Jacob Zuma has been planning to set up...

Trump team brush off Kushner 'secret Russia line' questions

Trump team brush off Kushner 'secret Russia line' questions..

27-May, 18:01

Senior US advisers have refused to answer questions about Donald Trump's...

Iraq starts new assault on Islamic State group in Mosul

Iraq starts new assault on Islamic State group in Mosul..

27-May, 14:25

Iraqi security forces have launched a new assault on Islamic State (IS)...

South Africa reports drop in rhinos killed by poachers

South Africa reports drop in rhinos killed by poachers..

27-Feb, 09:00

South Africa says poachers killed 1,054 rhinos in the country last year,...

Ben Stiller Shares Stories From Meeting Refugees in Jordan

Ben Stiller Shares Stories From Meeting Refugees in Jordan..

08-Feb, 07:20

Actor and director Ben Stiller is using his star power to draw attention...

Dunkin' Donuts slaying suspect now on FBI's 'Most Wanted'

Dunkin' Donuts slaying suspect now on FBI's 'Most Wanted'..

18-Apr, 10:48

The FBI is adding a man wanted in his wife's stabbing death at the...

UN official calls for more work with disabled in North Korea

UN official calls for more work with disabled in North Korea..

08-May, 22:58

A United Nations official visiting North Korea called Monday for more...