Thermomix sued in Australia after customers get burn injuries

Thermomix sued in Australia after customers get burn injuries

The Australian distributor of cult kitchen brand Thermomix is being sued for allegedly failing to report multiple injuries from faulty products.

The Thermomix is a luxury appliance that can steam, blend, chop and cook food in a short amount of time.

Australia's consumer watchdog, which filed the lawsuit, alleges Thermomix in Australia misled consumers over the safety of the TM31 model.

At least 14 customers suffered serious burns from faulty lid seals, it said.

Nearly 90 people had reported issues with a Thermomix, according to a report from consumer group Choice last May.


The Australian Competition and Consumer Commission (ACCC) launched an investigation into Thermomix in August.

Thermomix in Australia was allegedly slow to disclose the problems with the appliance in 2014 before ultimately issuing a recall for the faulty lids.

Customers were also allegedly made to sign non-disclosure agreements before getting a replacement or refund that prevented them from making negative comments about the brand.

"The law requires that suppliers must act to notify the ACCC as soon as they become aware of any person who has suffered a serious injury associated with the goods they have supplied," ACCC acting chairwoman, Delia Rickard said in a statement.

The kitchen appliance costs around $1,500 (?1,200) each and has gained a dedicated following in Australia for its multiple functions.

Thermomix in Australia has said it is co-operating fully with the ACCC but would not comment further while proceedings were ongoing.



Add Comment

all comments

  Other news

more
Blistering Southwest heat wave easing, but winds fan wildfires

Blistering Southwest heat wave easing, but winds fan wildfires..

25-Jun, 15:36

Men jog along the consolidated canal at sunset, Thursday, June 22, 2017,...

Perrie Edwards HITS BACK at Instagram trolls who claimed she had 'Photoshopped' her peachy behind while holidaying with Alex Oxlade-Chamberlain

Perrie Edwards HITS BACK at Instagram trolls who claimed she had 'Photoshopped' her peachy..

25-Jun, 07:57

Perrie Edwards has clapped back to Instagram trolls who accused her of...

Cross placed on lost grave of concentration camp survivor

Cross placed on lost grave of concentration camp survivor..

25-Jun, 12:12

The grave of a Nazi concentration camp survivor which was unmarked for...

Stella McCartney proud of her Beatle dad's song

Stella McCartney proud of her Beatle dad's song..

25-Jun, 09:36

Fashion designer Stella McCartney has chosen her dad's song Blackbird as...

'This Week' Transcript 3-5-17: Sarah Huckabee Sanders, Josh Earnest, and Sen. Al Franken

'This Week' Transcript 3-5-17: Sarah Huckabee Sanders, Josh Earnest, and Sen. Al Franken..

05-Mar, 09:46

THIS IS A RUSH TRANSCRIPT FOR 'THIS WEEK' on March 5, 2017 and it will be...

ABC News says 3 of its Twitter accounts were hacked

ABC News says 3 of its Twitter accounts were hacked..

23-Mar, 09:18

ABC News says three of its Twitter accounts were hacked Thursday morning...

Delphi, Transdev to partner on self-driving buses

Delphi, Transdev to partner on self-driving buses..

07-Jun, 07:30

Auto supplier Delphi is partnering with French transport company Transdev...

Paris police warn people to avoid Champs Elysees area; French media report 2 police shot

Paris police warn people to avoid Champs Elysees area; French media report 2 police shot..

20-Apr, 15:32

Paris police warn people to avoid Champs Elysees area; French media...