HTC backlash over pop-up ads on keyboard

HTC backlash over pop-up ads on keyboard

Phone-maker HTC says it will fix an "error" that let advertisements pop up on the keyboard on some of its phones.

Many users expressed anger online that ad banners had started appearing above the touchscreen keyboard while they were typing.

HTC's latest smartphones are sold with a third-party keyboard called TouchPal pre-installed as the default.

The free version of TouchPal does usually show ads, but HTC said it was unintended on its devices.

HTC backlash over pop-up ads on keyboard

HTC phones run the Android operating system, which lets people download and install a variety of third-party keyboards so that they can customise their typing experience.


Android comes with a default touchscreen keyboard built-in, but many companies including Google and BlackBerry design their own.

Other phone makers, including HTC, pre-install a third party keyboard such as Swiftkey or TouchPal.

Criticising the software, TouchPal user Selina wrote: "It used to be good but recently ads keep popping up when I'm in the middle of something and it's really inconvenient and annoying."

Others were less kind.

"I am done with your junk app forever," said Ramtin.

"The way you show your junk ads whenever I want to write something is the most stupid and annoying way of advertising ever. You don't care about anything other than money."

Some reviewers said they would switch from TouchPal and download a different keyboard from the Google Play app store.

In a statement, HTC said: "This is absolutely not the experience we intended and we're working to immediately fix the error and remove the ads as quickly as possible."

Responding to a review on Google Play, TouchPal said an issue with its server was responsible. However, many people remain critical of the company.

"Ads should go nowhere near a keyboard app," wrote intripletime on social media site Reddit.

"They knew what they were doing."



Add Comment

all comments

  Other news

more
Trump teases ‘decision’ on US strategy for Afghanistan

Trump teases ‘decision’ on US strategy for Afghanistan..

19-Aug, 10:41

US President Donald Trump hinted that decisions have been made,...

Bury St Edmunds head teacher 'locked children in rooms'

Bury St Edmunds head teacher 'locked children in rooms'..

19-Aug, 09:40

A head teacher who punished children by locking them in rooms has been...

Olivia Newton-John reveals she’s 'feeling great' following 2nd tragic breast cancer diagnosis – as she thanks fans for 'lifting her spirits'

Olivia Newton-John reveals she’s 'feeling great' following 2nd tragic breast cancer diagnosis..

18-Aug, 23:51

The 68-year-old Grease actress, who previously beat the disease at the...

Binky Felstead's baby India is the cutest playing with daddy – see the snap!

Binky Felstead's baby India is the cutest playing with daddy – see the snap!..

19-Aug, 12:00

by Sophie Hamilton Born in Chelsea Star Binky Felstead has shared the...

5 things you need to know about the most decorated Monster Jam driver

5 things you need to know about the most decorated Monster Jam driver..

16-Jun, 19:38

After 20 years and 11 Monster Jam World Finals, Tom Meents has solidified...

Newlyweds Diary Episode 5

Newlyweds Diary Episode 5..

04-Mar, 00:16

The following Newlyweds Diary Episode 5 English Sub has been released....

Iranian Baby With Heart Defect to Undergo Surgery Soon

Iranian Baby With Heart Defect to Undergo Surgery Soon..

11-Feb, 00:02

An Iranian infant soon will have life-saving heart surgery in Portland...

Blaze burning down French migrant camp after clash

Blaze burning down French migrant camp after clash..

10-Apr, 19:26

A huge blaze is destroying wooden shelters at a migrant camp in northern...